You're not alone.
Thousands of people are ignored by their solicitor every year. Here's what they said.
"My case manager did not contact me for over six weeks, despite repeated calls and emails from both myself and my mortgage adviser."
— James T, Surrey
"They delayed my remortgage twice without reason, resulting in me paying standard variable rate for two weeks. No explanation was ever given."
— Mark R, Manchester
"As first-time buyers with a baby on the way, this should have been an exciting time. Instead the poor communication made it incredibly stressful."
— Sarah K, Bristol
You deserve better. CaseChaser puts you back in control.
Everything you need to apply pressure and create leverage.
AI Chase Engine
Your solicitor's emails log themselves automatically. Our AI reads your full case history — every chase you've sent, every document you've submitted, how long they've been silent — and writes a chase email tailored to this exact moment. Not a template. A truly informed, professional response built around your actual situation.
Auto Email Logging
Every case gets a unique inbound email address. When your solicitor replies, the full email — subject, body, and attachments — logs itself in your timeline automatically. Your complete conversation history, built without you lifting a finger.
Response Benchmarking
See exactly how your solicitor compares to typical response times. If they're below standard you'll know — and you'll have the confidence to act.
Complaint Pack Generator
One click generates a formatted PDF with your full case timeline, communication log, and a formal complaint letter — ready to send to the firm or the Legal Ombudsman.
Document Tracker
Missing documents cause delays — and your solicitor will blame you for them. Track exactly what's been submitted and what's outstanding so that excuse is never available.
Deadline Tracker
Know exactly when the 8-week SRA threshold is reached and when you're eligible to escalate to the Legal Ombudsman. The clock is always visible.
Escalation Ladder
Always know where you are in the process and what comes next — from first chase all the way to formal complaint.


