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Refund Policy

Last updated: 30 April 2026

114-day cooling-off period

Under UK consumer law you have 14 days from the date of purchase to request a refund, provided you have not substantially used the unlocked features (for example, generated and sent chaser emails or Ombudsman letters from your case).

2Discretionary refunds

If something has gone wrong (duplicate charge, technical fault preventing you from accessing the tools, etc.) we will refund you in full, even outside the 14-day window.

3Not eligible

  • Change of mind after you have used the chase or complaint tools.
  • Outcomes of your legal case. CaseChaser is an organisational tool, not a legal service.

4How to request a refund

Email hello@casechaser.co.uk from the address on your account with a short note about why. We aim to respond within 3 working days. Approved refunds are returned to your original payment method via Stripe within 5–10 working days.