Your solicitor isn't replying. You're not alone.
Poor solicitor communication is the number one complaint in the UK legal system. CaseChaser was built to do something about it.
The problem
Solicitor silence isn't a one-off frustration — it's a systemic issue. Every year the Legal Ombudsman receives tens of thousands of complaints, and poor communication is consistently the number one reason people get in touch.
It affects everyone. First-time buyers waiting to hear if their purchase is going through. Sellers wondering why exchange keeps slipping. People going through divorce who can't get clarity on their financial future. Families dealing with probate after a bereavement, asked to wait weeks for a reply.
These aren't rare experiences. They're the norm. Talk to almost anyone who's recently instructed a solicitor and you'll hear the same story: emails ignored, calls unreturned, weeks of silence with no explanation.
How it feels
There's a particular kind of anxiety that comes with not knowing what's happening with something this important — a home, a marriage, an inheritance. You feel powerless when your messages disappear into a void. You start second-guessing yourself for chasing, then second-guessing yourself for not chasing harder. The stress builds quietly, and the longer the silence goes on, the more alone you feel.
Why CaseChaser exists
CaseChaser gives clients back their power. Not to replace solicitors, and not to give legal advice — but to help ordinary people feel organised, informed, and confident enough to advocate for themselves. AI-generated chase emails, automatic logging of every solicitor reply, and a clear timeline of your case in one place. You stop feeling like a passenger in your own case.
CaseChaser is the first tool of its kind in the UK — built entirely from the client's side.
"CaseChaser grew out of fifteen years of buying and selling property. The overriding memories from several of those transactions aren't the deals — they're the frustration of chasing emails that went unanswered, not knowing if documents had been received, and digging through a messy inbox trying to piece together what had actually happened. I built CaseChaser because that experience never got better. If you're going through it now, this was built for you."