Built for the bit nobody warns you about.
Everyone tells you about deposits and surveys. Nobody tells you that your conveyancer might disappear for weeks at the worst possible moment.
AI chase emails written for you
Don't know how to sound firm without being rude? CaseChaser tracks your case from day one. Our AI reads your full case history — how long they've been silent, what you've already chased, what's still outstanding — and writes the right chase email for your exact situation. Not a template. Built around where your case actually stands.
Emails that log themselves
Every case gets a unique inbound address. When your solicitor replies, the full email — subject, body, and all — appears in your timeline automatically. No copying, no pasting, no forgetting.
Know what they need from you
Searches, ID, proof of funds, mortgage offer — track exactly what's been submitted so the firm can never blame you for a delay.
Deadlines and escalation timers
Know exactly when the 8-week SRA threshold is reached and when you can escalate to the Legal Ombudsman.
Complaint pack at one click
If it gets to that stage, generate a formatted PDF with your full case timeline and a ready-to-send formal complaint letter.
From other first-time buyers
"As first-time buyers with a baby on the way, this should have been an exciting time. Instead the poor communication made it incredibly stressful."
— Sarah K, Bristol
"Six weeks with no contact from our solicitor. We had no idea if our purchase was even still going through."
— James T, Surrey
First-time buyer FAQs
The questions every first-time buyer ends up googling.
How long should buying my first home actually take?+
Most UK purchases complete in around 12–20 weeks (about 150 days). If you're past that with little progress, it's almost always a communication problem — and that's fixable.
Is it rude to chase my conveyancer?+
No. You're paying them. Chasing politely and in writing is what professional clients do — and it creates a paper trail that protects you if things escalate.
What if my mortgage offer expires?+
This is exactly why chasing matters. CaseChaser shows you the days slipping by and writes urgent chases the moment your offer is at risk.
When can I make a formal complaint?+
If your firm doesn't resolve a complaint within 8 weeks, you can take it to the Legal Ombudsman. CaseChaser tracks that countdown for you and prepares the paperwork.
Do I need to be technical to use this?+
No. If you can use WhatsApp, you can use CaseChaser. Setup takes about 2 minutes.